Terms of Service

1. Acceptance of Terms

By downloading, installing, accessing, or using the ChairTime application ("the App") or website ("the Service"), whether on iOS, Android, or web, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service.

2. Description of Service

ChairTime is a product of Royalty Hair Tools L.L.C., a Louisiana limited liability company. References to "ChairTime," "we," "us," or "our" throughout these Terms refer to the ChairTime platform operated by Royalty Hair Tools. SMS communications sent through ChairTime are registered under the Royalty Hair Tools A2P 10DLC brand with The Campaign Registry (TCR).

ChairTime is a business management platform designed for independent hair stylists and salon professionals. It provides appointment scheduling, client management, income and expense tracking, calendar syncing, AI-powered tools, ad creation, and SMS notifications to assist stylists in running their business.

3. Eligibility

You must be at least 18 years old to use ChairTime. By using the Service, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these Terms.

4. User Accounts

You must create an account to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to immediately notify us of any unauthorized access to or use of your account.

5. Subscriptions and Payments

ChairTime offers a free trial period, after which a paid subscription is required to continue using the Service. Subscriptions are billed on a recurring basis through Stripe (web) or through in-app purchase via the Apple App Store or Google Play Store, depending on your platform.

Auto-renewal: Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You can manage or cancel your subscription at any time through your account settings, the App Store (iOS), or Google Play (Android).

Refunds: Payments made through the Apple App Store or Google Play Store are subject to the respective store's refund policy. For web subscriptions processed via Stripe, please contact us at support@chair-time.app for refund inquiries.

6. SMS Communications

Program Name: ChairTime SMS Notifications

Sender: SMS messages are sent by ChairTime, a platform operated by Royalty Hair Tools L.L.C.. Every message identifies ChairTime as the sender and names the stylist the appointment is with.

Description: ChairTime sends appointment confirmations, reminders (the evening before and about three hours before), reschedule and cancellation notices, receipts, invoices, an occasional request for feedback after a paid visit (at most once every 90 days, only when the stylist has added a review link), and occasional one-off messages composed by a stylist to that stylist's clients. Clients consent by checking the separate, unchecked "Yes, text me about my appointments" box on a ChairTime booking page, or by giving their mobile number to their stylist for appointment communications. Consent is not a condition of booking.

Message Frequency: Message frequency varies based on appointment activity. You may receive messages when an appointment is booked, confirmed, reminded, or when a payment invoice is sent. Typical frequency is 1–5 messages per appointment.

Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan. ChairTime does not charge for SMS messages, but your carrier may.

Opt-Out: You can opt out of SMS messages at any time by replying STOP to any message you receive. After opting out, you will receive one final confirmation message and no further texts.

Help: For support, reply HELP to any message, or contact us at support@chair-time.app.

ChairTime does not send promotional or marketing SMS messages. All SMS communications are strictly transactional (appointment-related). Your consent to receive messages is not a condition of purchase.

7. Acceptable Use

You agree to use ChairTime only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Service to send unsolicited or harassing messages
• Violate any applicable laws or regulations, including the Telephone Consumer Protection Act (TCPA)
• Have ChairTime text a client you added yourself without that client's permission. Clients who opt in on your booking page have consented to ChairTime; for anyone you enter by hand, you are responsible for having their consent before appointment texts go out on your behalf
• Attempt to gain unauthorized access to the Service or its related systems
• Upload malicious content, viruses, or harmful code
• Use the Service in a way that could damage, disable, or impair ChairTime
• Reverse engineer, decompile, or disassemble any part of the Service

8. Intellectual Property

All content, features, and functionality of ChairTime — including but not limited to text, graphics, logos, icons, images, software, and the overall design — are the exclusive property of ChairTime and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works from any part of the Service without our prior written consent.

You retain ownership of all data you input into ChairTime (client records, appointments, photos, etc.). By uploading content, you grant ChairTime a limited license to store, process, and display that content solely for the purpose of providing the Service to you.

9. Third-Party Services

ChairTime integrates with third-party services including Google Calendar, Microsoft Outlook, Stripe, Twilio, Resend (email), and Anthropic (Claude AI). Your use of these integrations is subject to the respective third-party terms of service. ChairTime is not responsible for the availability, accuracy, or practices of any third-party service.

10. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

Salons. If you create or join a salon in ChairTime, the salon's owner and co-owners can see your schedule, your reports, your booth rent records and any contracts between you, and can list you as a booth renter. A salon owner may share ownership with co-owners, who then have the same salon-level access. You can leave a salon at any time from the Salon page, which ends that access. Booth rent records, receipts and statements in ChairTime are a bookkeeping tool between you and your salon; they are not a lease or a legal demand for payment.

11. Termination

We may suspend or terminate your access to the Service at any time, with or without notice, for any reason including violation of these Terms. Upon termination, your right to use the Service ceases immediately. You may also delete your account at any time by contacting support@chair-time.app.

Upon account deletion, we will remove your personal data and associated records in accordance with our Privacy Policy and applicable data retention requirements.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

ChairTime is a business management tool and does not provide financial, legal, or tax advice. You are solely responsible for your business decisions and compliance with applicable laws. Content produced by AI features (ads, captions, insights, receipt readings, drafted messages and reports) can be wrong or incomplete; review it before you rely on it or send it to anyone.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CHAIRTIME AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS, OR GOODWILL, REGARDLESS OF WHETHER WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

14. Indemnification

You agree to indemnify and hold harmless ChairTime and its affiliates from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Louisiana and applicable United States federal law, without regard to conflict of law principles. Any disputes arising from these Terms or the Service shall be resolved in the state or federal courts located in Terrebonne Parish, Louisiana, and you consent to the jurisdiction of those courts.

16. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by updating the date at the top of this page and, where appropriate, providing notice through the Service. Continued use of the Service after changes constitutes acceptance of the updated Terms.

17. Contact

For questions about these Terms, contact us at support@chair-time.app.

Royalty Hair Tools L.L.C.
99 Louis Drive
Houma, LA 70364